Delivery Terms


Processing of orders take place after payment clears and take 2 – 3 working days.

  • Your postal code and area on the shipping calculator determines if you fall into the national or regional areas, prices vary between these areas.
  • The cart calculator will accurately determine your shipping fee based on the above and what is in your cart.
  • The client is responsible for any extra delivery costs if the client is unable to receive package on the day of delivery.
  • Willowlicious is not responsible for any loss incurred by courier deliveries

Free delivery

Free Delivery is offered for a spend of R800 or more, there is a weight limit for this order to be free of 20kg ( Volume or Physical Weight), if your order above the maximum weight your shipping fee will be deducted by R170

The Following products are not included in the free shipping amount:

  • Strawberry Delight, Serenity Snack Mix, Pineapple Punch
  • Willow Chew and Herb and Willow Leaved Wreaths
  • Oat Hay
  • Pet Mansion
  • Fundraiser items
  • Oxbow Critical Care
  • Probiotic Hearty Chips

Courier. These are door-to-door services. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday.

Delivery Times:

Cape Town 1 – 2 working days, Main Centers 3 – 4 working days, Regional Areas 5 – 7 working days

Pudo Locker

R50 For under 3kg and fitting in a flyer bag, for locker to locker or locker to door

R70 for up to 18kg parcels for locker to locker deliveries.

When selecting Pudo locker to locker, please provide the shipping address for your Pudo collection option


Collection. You can also collect your parcel from my home Tokai by arrangement. We do not use couriers organized by yourself.

Select the collection option, once you order has been processed I will be in touch to arrange a collection time.