Delivery Terms

NOTES:

Processing of orders take place after payment clears and take 2 – 3 days.

  • Your postal code and area on the shipping calculator determines if you fall into the national or regional areas, prices vary between these areas.
  • The cart calculator will accurately determine your shipping fee based on the above and what is in your cart.
  • The client is responsible for any extra delivery costs if the client is unable to receive package on the day of delivery.
  • Willowlicious is not responsible for any loss incurred by courier deliveries

Free delivery

Free Delivery is offered for a spend of R600 or more, there is a weight limit for this order to be free, if your order above the maximum weight your shipping fee will be deducted by R140

The Following products are not included in the free shipping amount:

  • Strawberry Delight, Serenity Snack Mix, Pineapple Punch
  • Willow Chew and Herb and Willow Leaved Wreaths
  • Oat Hay
  • Pet Mansion

Courier. These are door-to-door services. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday.

Delivery Times:

Cape Town 1 – 2 days, Main Centers 3 – 4 days, Regional Areas 5 – 7 days

Collection. You can also collect your parcel from my home Tokai by arrangement. We do not use couriers organized by yourself.

Please email orders@willowlicious.co.za to arrange collection time.

Our office hours are Monday to Friday 8:30am – 5pm. We are not open on weekends or public holidays. We don’t charge for delivery if you choose to collect.