Terms and Conditions

Disclaimer

Acceptance of terms and conditions

By accessing and / or using this website, you agree to be bound by the terms and conditions and all policies listed on this website. Willowlicious reserves the right to change these terms and conditions as the need arises. New terms and conditions replace and supersede previous terms and conditions.

Delivery Lead Time

Typically we ship orders within 24 hours once payment has cleared our bank account. It normally takes 3 to 5 working days for deliveries to arrive at their destination, depending on your location in South Africa. During a busy holiday season it may take up to 8 business days for deliveries to arrive, but this is unusual. Our Delivery information is in accordance with our delivery term page.

  • Your postal code on the shipping calculator determines if you fall into the national or regional areas, prices vary between these areas.
  • The client is responsible for any extra delivery costs if the client is unable to receive package on the day of delivery.
  • Willowlicious is not responsible for any loss incurred by courier deliveries.

Refunds and Returns

Willowlicious does not do any refunds for goods that has been dispatched from our warehouse already. If a refund is granted for goods that has been dispatched, the customer will be responsible to refund our delivery charges from courier company which can be anything from R150 to R900 depending on location. Refunds are normally granted for cancelled orders that have not left our warehouse yet.

Guarantees and liabilities

Willowlicious Online Shop and the owners and employees of Willowlicious will not be liable for any damages, loss or liability arising from the use or inability to use this website and the products and contents supplied, listed or referred to on the website. Information, ideas and opinions expressed on this website should not be considered as professional advice. When in doubt or if concerned about your pet’s health, please consult a veterinary practitioner.

Willowlicious Online Shop and the owners and employees of Willowlicious will not be liable for any damages, loss or liability arising from the use or inability to use this website and the products and contents supplied, listed, recommended or referred to on the website. Product descriptions and information are provided by our suppliers. While all reasonable attempts will be made to verify this marketing information, we cannot be held liable should it not match the product exactly.

Restrictions on Sales

Placing an item in the shopping basket without completing the purchase cycle does not constitute an order or an agreement of sale between the consumer and Willowlicious. Should an item not be available from the supplier, Willowlicious reserves the right to remove the item from the shopping basket. The consumer will be notified of the removal of the product and all reasonable effort will be made to suggest alternative products. Willowlicious reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product which will fulfil your needs and your pet’s needs. Should this product be more expensive than the desired product, and if the customer wishes to purchase the new product, the consumer will be need to pay in the additional amount should this product be purchased.

Agreement of Sale

The agreement of sale between the consumer and Willowlicious comes into being when: – a credit card authorization is received from the issuing bank – a deposit via an electronic transfer is received by Willowlicious and reflects in Willowlicious’s bank account – A direct deposit is received by Willowlicious and reflects in Willowlicious’s bank account. Orders are held for a maximum of two days, if payment or proof of payement is not recieved during this time frame, the order will be automatically cancelled. Willowlicious reserves the right to refuse / not execute an order in part or in whole should circumstances arise. The consumer will be refunded any money already paid. Willowlicious can only accept transactions conducted in South African Rands and can only deliver products to premises within the Republic of South Africa. 

Resale of Items

Resale of items is prohibited. Failure to do so will result in huge fines, payable immediately.

Username and Password

Before making any purchases on Willowlicious, you will be asked to set up your Willowlicious profile which includes a user name (email address) and password. It is your responsibility to not disclose this information to a third party. Should you believe your information to be compromised, please contact us immediately. 

Code of conduct / Privacy / Laws

Willowlicious website is hosted, controlled and operated in South Africa and is thus governed by South African laws. Willowlicious will take all reasonable steps to protect the personal information of all customers to the website. Personal information is defined under the Promotion of Access to Information Act 2 of 2000 (PAIA) which is available at http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf.

Changing Content

Willowlicious reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product which will fulfil your and your pet’s needs. Should this product be more expensive than the desired product, and if the customer wishes to purchase the new product, the consumer will be need to pay in the additional amount should this product be purchased. Prices are subject to change without notice.

Contact Information

Name: Willowlicious Online Shop; Phone: 072 955 1289; Website: www.willowlicious.co.za; Email: orders@willowlicious.co.za.

Trademarks

All trade marks marketed are acknowledged and are the property of their respective owners.

Copyrights

Please note that we have specifically received permission from various suppliers to use photographs and descriptions of their products. This permission does not extend to third parties taking images and information from our website. Further to this, photographs of products that Willowlicious has taken belong to Willowlicious and cannot be copied from our website without express permission.

Please note that copy written or sourced by Willowlicious is intellectual capital and belongs to Willowlicious.

Electronically collecting and storing personal information

Willowlicious will electronically collect, store and use the personal information of it’s customers. When providing this information to Willowlicious, you are guaranteeing that this information is complete and accurate. This information is provided voluntarily by the user or collected via cookies. Under no circumstances, unless required by law, will Willowlicious sell or hand over this information to unauthorized third parties. We may disclose personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as required by law. The information obtained above will be used to: – Greet the customer when arriving at the website – Verify the identity of the consumer – Notify the customer of the status of their order and delivery thereof – Subject to the customers approval, notification of competitions and special offers will be emailed to the customer – Personal browsing habits, results of polls or surveys etc may be used to enhance the user experience of the site.

Only the necessary information, that is the contact name, delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (PC, mobile device or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his / her device.